Seylan Bank elevates customer convenience with expansive portfolio of digital and self-service options

Seylan Bank elevates customer convenience with expansive portfolio of digital and self-service options

Seylan Bank continues its commitment to offer an expansive portfolio of 24/7 mobile, self-service, and everyday banking solutions, building on the Bank’s longstanding legacy of exceptional customer convenience and its reception of Euromoney’s 2025 Best Bank for Customer Experience Award. The services emphasise inclusivity and accessibility through a range of tools to improve the lives of customers and the wider business community. In addition, Seylan Bank’s extensive network of Automated Teller Machines (ATMs), Cash Deposit Machines (CDMs), and Cheque Deposit Kiosks (CDKs) located across the country, complement the improved portfolio of digital solutions with unwavering customer care and noteworthy, multipurpose transaction options.

Integrating a customer service component that offers immediate 24/7 contact with Seylan Bank, via call centre and live chat, the Seylan Mobile Banking App ensures effortless access to the complete Seylan banking experience, empowering customers with a range of tools. As a trilingual app available in English, Sinhala, and Tamil, it features a new easy-to-read interface, simplifying financial transactions for customers and businesses regardless of language barriers. Available on Android and iOS platforms, the revamped app facilitates improved navigation through multiple portfolios, including savings accounts and credit card accounts. Furthermore, it also allows customers to view fund transfer histories, report lost or stolen cards and create favourite beneficiaries for future payments. The app also offers fixed deposit holders the eligibility to apply for a loan. Functioning as an essential digital touchpoint for customers and businesses alike, additional app features include the ability to search the bank’s 17
1 branches islandwide and view existing fixed deposits and loans.

Beyond mobile banking, Seylan Bank’s islandwide network of Automated Teller Machines, Cash Deposit Machines, and Cheque Deposit Kiosks has been restructured to emphasise customer service and reliability. As a customer-centric banking solution, Seylan Bank’s ATMs can dispense currency in mixed denominations of LKR 5,000, 2,000, 1,000, 500, and 100. Standing as one of only two banks in Sri Lanka to offer the service, it enables customers to choose their preferred bill mix directly while eliminating the inconvenience of inflexible withdrawals and reducing reliance on bank counters. Consequently, the service offers immediate and practical value, freeing customers and businesses to pursue new opportunities.

Committed to providing practical, reliable solutions that blend convenience with customer protection, the services of both the Seylan Mobile Banking app and Seylan Bank’s network of ATMs emphasise state-of-the-art security measures to safeguard customers. The app features biometric security with additional safeguards including three types of One-Time Password (OTP): SMS, email, and Soft Token. The app’s design provides customers with the ability to personalise their own security questions, effectively allowing them to establish their own account protections. Similarly, Seylan Bank’s network of cash machines is designed to offer real-time transaction security while improving efficiency, further reinforcing Seylan Bank’s commitment to innovation-driven, customer-focused banking solutions.

Chaminda Senewiratne, Assistant General Manager/Head of Digital Banking, Seylan Bank PLC, said “As advocates of transformative solutions that holistically encourage growth, both personal and professional, our portfolio of digital banking solutions offers customers and businesses tools to tap into new opportunities. Through this portfolio of digital solutions, our aim is to not only empower our customers but also encourage them to grow and achieve new levels of success.”

Seylan Bank, and its portfolio of digital and technical enhancements, aims to elevate inclusivity and accessibility for all its customers, essentially continuing the Bank’s standing as a cornerstone of Sri Lanka’s economy and a steadfast champion of customer care and convenience.

Chaminda Senewiratne, Assistant General Manager/Head of Digital Banking, Seylan Bank PLC